Shipping policy

Thank you for supporting our small business! We do our best to get your order to you as quickly and safely as possible. Below is everything you need to know about how we handle shipping.

Processing Times

Order processing time: 1-3 business days (please note: this is the time it takes us to prepare your order before it ships)

Orders placed on weekends or public holidays will be processed on the next business day

Shipping & Delivery Times

Shipping Method - Royal Mail,  2nd class - 2 - 5 business days

Commissions - shipping method - Royal Mail, Express 48 (larger pieces) 2 - 5 business days

NOTE: Delivery times are estimates and may be affected by weather or postal delays beyond our control.

Tracking your order

Once your order has been shipped, you'll receive a confirmation email with tracking information (if applicable)

If you haven't received tracking after a few days, feel free to contact us

Shipping limitations

Currently, we do not ship outside of the UK

Lost or Delayed Parcels

If your order hasn't arrived within the estimated time frame, please contact us at:

pollyroylance@hotmail.co.uk