Refund policy

Thank you for shopping with us! We're a small business and take pride in the quality of our products and service. If you're not completely satisfied with your purchase, we're here to help.

RETURNS

Eligibility: You have 14 calendar days from the date of delivery to request a return. 

Condition: To be eligible for a return, your item must be:

• unused and in the same condition that you received it
• in the original packaging
• order number or receipt

Non-returnable items: 

• gift vouchers & Evouchers
• custom or personalised items
• sale items 

REFUNDS

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
• Please not: Original shipping charges are non-refundable

RETURN SHIPPING

- customers are responsible for return shipping costs unless the item was defective or incorrect

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery with a photo and description of the issue. We'll work to resolve it quickly

How to start a return

To initiate a return, please contact us at:

pollyroylance@hotmail.co.uk

Include your order number and a brief explanation of the reason for return.